Meta offers replacements for the Meta Quest in-ear headphones

by

Summary

  • Meta is offering replacements for bricked Quest 2, 3, 3S due to recent update issues.

  • Most headsets are now working, with replacements available for those still experiencing issues.

Players who are still stuck with a Meta Quest 2, 3, or 3S that got stuck by a recent update will be happy to hear that Meta offers replacement VR headsets. The offer is likely a relief for Meta Quest owners, but could still be perceived as a nuisance by some, especially new buyers.

Supported Meta Quests receive regular updates, but unfortunately something seems to have gone wrong with one of the latest versions. Owners of the Meta Quest 2, 3, and 3S started reporting that after the update was released, their Meta Quest headsets were locked up and wouldn't work at all. The meta began to investigate and initially suggested that players simply turn on their devices, but it wasn't a solution that worked for everyone.

Best-VR-Horror-Games-for-Meta-Quest-2

Related

The best VR horror games for Meta Quest 2

If you're a horror gamer looking for something to dive into on Meta Quest 2, these games are your best bets.

Now, Meta is making up for its mistake by offering replacements to users who have had no success with the proposed fixes or updates. Players who still can't get their headsets to work can visit the Meta support site and request a replacement for Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users will need to have basic information such as account details and the serial number of their device handy. According to some reports, not all models appear to be covered under the automated system. Anyone in this situation should try to contact support as they may issue a replacement regardless.

This issue, which Meta officially acknowledged just days before Christmas, likely left the team scrambling to find a solution. Christmas is a big deal for all gaming companies as many gamers receive gifted consoles, games and headsets. While long-time owners have reported issues removing their headphones from storage following this update, the bigger issue will likely be with new buyers. Some who received the Meta Quest as a gift and can't get it to work may simply end up returning the headset and it could leave a bad impression on those who would have otherwise loved the VR experience.

According to VP Mark Rabkin, who leads both the Horizon OS and Meta teams, most of the headsets are now working and won't need to be replaced. While this is obviously a frustrating situation for anyone, it's good to see that Meta is taking the issue seriously and offering a solution for those who still need it. With any luck, whatever went wrong with this particular update won't happen again in the future.

Leave a Comment