Summary
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Microsoft Rewards has acknowledged and fixed the suspensions.
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Accounts wrongly flagged for suspension had points restored after remediation.
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Some users still had issues, needing to restart their devices to get their accounts back to normal.
Microsoft Rewards has made an official statement regarding the recent account suspensions that users have reported receiving. The issue has upset many Microsoft Rewards users because they haven't done anything wrong to warrant the suspensions.
Earlier, a lot of users started reporting that their Microsoft Rewards accounts were flagged and suspended. The suspension claimed that users were guilty of one of several different things, including having multiple accounts, providing false information, using the rewards program in areas where it is not available, or using bots or VPNs to earn more many points than it should. However, those reporting these suspensions claimed to have done none of these things.
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Now, Microsoft Rewards has officially responded to the concerns, acknowledging that an unnamed issue led to the unintended suspensions. There's no explanation as to what went wrong, though some users have speculated that the company may be working on new cheat detection methods and its rollout didn't work properly. Anyway, Microsoft luckily got to the problem pretty quickly and has already released a fix that should undo the suspensions for all accounts that were incorrectly flagged. Many users have since reported that their accounts have returned to normal, points earned through Xbox Game Pass missions and other online tasks have been correctly restored to what they had previously been.
Microsoft noted that all affected accounts will return to normal “over the next few hours,” and as a result, not all users found their accounts in working order immediately. As the hours have passed since then, more users have recovered their accounts. However, some have reported not only having to log in and out of the program, but also completely restarting their computers or phones to get the account to appear correctly again. Those still having trouble with the rewards program should try doing the same. If this fails, it is advisable to contact support for further assistance.
Microsoft Rewards has given users trouble in the past, but it's usually because of changes to how rewards are earned or the amount users give after completing certain tasks. While it can be a pain to experience issues like this wave of suspensions or changes to rewards, at the end of the day, Microsoft Rewards allows users to earn gift cards and even earn free Xbox Game Pass memberships. With any luck, Microsoft can figure out what went wrong with this release and make sure it doesn't happen again.
